Privacy Policy

Pathshala is a school management platform designed for private schools in India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, and applications (collectively, the "Services").

By using Pathshala, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

We collect information that schools, staff, and parents provide when using our platform:

Account information: Name, email address, phone number, and other contact details for school administrators, staff, and parents.

Student data: Student names, admission numbers, dates of birth, guardian details, contact information, academic records, attendance, and fee-related information.

School data: School name, address, branding, fee structures, timetables, and other operational data.

Usage data: Logs of how the platform is used, including IP addresses, browser type, device information, and access times.

Technical data: Cookies and similar technologies used to improve our Services and user experience.

We use the information we collect to:

Provide, maintain, and improve our Services.

Process transactions and manage school operations.

Communicate with you about your account, updates, and support.

Send transactional notifications (e.g., fee reminders, attendance alerts) to parents and guardians.

Ensure security, prevent fraud, and comply with legal obligations.

Analyse usage patterns to improve our platform and develop new features.

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

With your consent: When you explicitly authorise us to share data.

Service providers: With trusted third parties who assist us in operating our platform (e.g., hosting, email delivery, SMS). These providers are bound by contract to protect your data.

Legal requirements: When required by law, court order, or government request.

For safety: To protect the rights, property, or safety of Pathshala, our users, or others.

Multi-tenant isolation: Each school's data is strictly isolated. We do not share data between schools.

We implement appropriate technical and organisational measures to protect your data:

Encryption at rest and in transit.

Role-based access control and audit logging.

Secure access controls and authentication.

Regular security assessments and monitoring.

We store data on servers located in India and use secure cloud infrastructure.

We retain your data for as long as your account is active or as needed to provide our Services.

When a school closes its account, we may retain certain data for a limited period for legal, regulatory, or compliance purposes.

You may request deletion of your data by contacting us. We will process such requests in accordance with applicable law.

Depending on your location and applicable law, you may have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data.

Portability: Request transfer of your data to another service.

Objection: Object to certain processing of your data.

To exercise these rights, please contact us at hello@pathshala.app.

Pathshala is used by schools to manage student information. Student data is entered by schools and parents under their authority. We do not knowingly collect personal information directly from children under 18 without parental or school consent.

If you believe we have inadvertently collected such information, please contact us immediately.

We use cookies and similar technologies to:

Keep you logged in and remember your preferences.

Understand how our platform is used and improve performance.

Support security and fraud prevention.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@pathshala.app

We will respond to your inquiry within a reasonable timeframe.